Think about it; you have spent a lot of money on your DJI Mavic 2 . Why not protect it from accidental damage? This DJI Mavic 2 Care Refresh will cover you and provide two replacement units if your drone were to accidentally damage by water or collision, letting you fly with peace of mind. This DJI Care Refresh Card is for DJI Mavic 2 Zoom and Mavic 2 Pro Drone. Each time you request a replacement, you’ll receive a replacement unit that is new or equivalent to new in performance and reliability.
This Refresh Card provides two replacement units in one year and covers a wide variety of accidents, giving you greater peace of mind. This is a digital purchase, therefore a physical card will not be sent to you.
If you purchase this Mavic 2 Refresh Card on Dronescend, we can bind the refresh card and the drone before it arrives. Please leave a note when checking out if your prefer this option, otherwise we will not bind until you contract us that you have received your drone. After DJI Care Refresh is activated, your service agreement will be sent to you via email. DJI Care Refresh will be bound to your product automatically and come into effect within 24 hours.
DJI Care Refresh can be bound to a previously purchased DJI aircraft only when it meets one of the following criteria:
Brand new and un-activated aircraft;
Aircraft activated within the last 48 hours. Once binded with the drone, the refresh card will no longer be refundable.
DJI Care Refresh and the corresponding product must be purchased from the same country or region since the benefits provided by DJI Care Refresh are only eligible in the region where it was purchased.
Each time you request a replacement, you'll receive a replacement unit that is new or equivalent to new in performance and reliability. With DJI Mavic 2 Refresh Card, you will receive two replacement units for a small additional charge in one year for accidents, such as water damage or collision, letting you fly with peace of mind.
If you already have a DJI Mavic 2 drone and want the refresh card on its own, please ensure that it meets the eligibility above, then send us the S/N code for the drone you want to bind the card to. If you have already purchased a physical DJI Care Refresh activation card,click here to bind it to your aircraft.
How much does it cost to ship?
FREE Delivery to any UK address; no matter the size.
The standard free delivery is available for all orders through our site. If the item is in stock and in our warehouse, your item will be dispatched within one working day. However, you can opt for Express Delivery at checkout (this will typically arrive the next day after placing your order). The cut-off time for same working day dispatch is 1pm.
There is a fee associated with all International orders going outside of United Kingdom. Unfortunately for orders outside of the UK, Dronescend is not responsible for any customs and taxes applied to your order.
When will my order be dispatched?
Orders are usually dispatched within one working day after your payment has cleared. The cut-off time for same working day dispatch is 1pm. If you choose Express Delivery at checkout, your order will be dispatched on the same working day (applies on Monday - Friday only). In case of a pre-orders, it will be dispatched once we receive the stock in our warehouse.
When will I receive my order?
Once an order is shipped from our warehouse, you can expect it to arrive within 1-4 working days from the date of dispatch. If you have any questions, send us an email or call 0800 832 1174.
What happens in case of a damage?
If your item gets damaged in transit, please contact us immediately and we will resolve the issue. Please save all packaging materials and damaged goods, as it will be required for filing a claim with the courier company.
Sometimes things don't always go as planned or circumstances change and you have to return an item you've bought. When shopping online, you have legal rights. Our return policy is offered in addition to your legal rights. You can return an item back to us within 60 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in the original packaging. Merchandise goods that have been used such as t-shirts are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Please contact us at [email protected] to process your return and we will provide you with our UK address to send your items to.
There are certain situations where only partial refunds are granted. If applicable, a maximum of 70% partial refund or credit note can be granted at our discretion for:
Drones with obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after purchase.
Any item that is reported faulty more than 30 days of delivery.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved (which is mostly the case), then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 - 10 working days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first contact your bank and explain that you are expecting some funds. There is often some processing time before a refund is officially posted on your account. If you’ve done all of this and you still have not received your refund yet, please contact us via phone or email.
EXCHANGES (IF APPLICABLE)
If you need to exchange an item, please contact us via phone or email and we will provide you with an address to send the items back to.
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should send us an email at [email protected] and we will provide you with an address to send the items back to.
Faulty items must be reported within 30 days of delivery and returned within 15 days from the time it is reported to us. If you send an item back to us without appropriate shipping, any incurred charges by us as a result of this returns will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable [unless there was a fault from our end].
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We understand that buying a high quality drone such as the DJI Mavic Mini Fly More Combo or DJI FPV can be an expensive purchase. We have used our knowledge of the industry to select the best possible drone finance providers, Klarna to offer you the finance package of your choice. Spread the cost your next drone with our Buy Now Pay Later merchant. With 0% interest available for majority of our products, your drone finance is now affordable. Dronescend only offers drone finance from trusted experts.
How Does Drone Finance Work?
We have partnered with Klarna to allow you to spread your payments, making your drone finance affordable. Drone finance on our website can be completed in four simple steps:
Add an item to basket.
Complete your personal information and delivery address.
Choose your prefered payment method and head over to the drone finance merchant's website.
Choose your repayment option and complete order.
Frequently Asked Questions
We understand you might have some questions, so we have listed out a few common ones below. If you still find that we have been unable to answer your questions on drone finance below, feel free to reach out to us either by to us either byemail or call 0800 832 1174.
Yes; we have ensure to only partner with the drone finance experts to bring you packages that means you do not pay any interest on your purchase
Once you have completed all the requirements from our site, an application on the drone finance merchant site can be completed within 30 seconds.
No; the price that you see at checkout is all that you will pay. There are no hidden fees. Spreading the cost of your purchase using Interest Free Drone Finance does not cost anymore than paying up front.
Each drone finance merchant is independent of Dronescend and make their decision based on their own algorithms. This means that if your application is rejected, you will need to contact the merchant directly to find out more. If your application is rejected, you can still come back to our site to complete your order using PayPal or Credit/Debit Card.