How can I cancel my order?
If you choose to cancel an order that has not been shipped, please send us an email at: [email protected] to inform one of our colleagues whether you would like a refund or exchange. To handle your request quickly, please include the details of your order. If your order has been shipped, please send us an email at the address above to discuss an exchange or refund.
How do I qualify for returning an unwanted item?
You can return an item back to us within 60 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please see our Refund Policy for full details.
Where can I return a product?
Contact us to process your return and we will provide you with the correct address to send your items to.
What happens if I receive a faulty item?
If your item gets damaged in transit, please contact us immediately and we will contact the shipment courier to file a claim on your behalf. If you require more information, please drop us an email [[email protected]] or call us  Please save all packaging materials and damaged goods, as it will be used for filing a claim.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
When will my order be dispatched?
Your order will be dispatched on next working day after your payment is received.
When will I receive my order?
We are able to offer Free Next Day Delivery on certain products. However, delivery typically takes 2-5 working days after your order is received. We normally mention how long a delivery for an item will take on the product page. If you are unsure, please email us [[email protected]] or call us [0800 832 1174]
How much does it cost to ship?
Delivery to the UK is free of charge. Orders outside of the UK will cost £20 and will be displayed at the checkout (included in your total order amount).
Do you pay for customs fees outside UK?
Unfortunately for orders outside of the UK, Dronescend is not responsible for any customs and taxes applied to your order.
What happens in case of a damage?
If your item gets damaged in transit, please contact us immediately and we will resolve the issue. Please save all packaging materials and damaged goods, as it will be used for filing a claim.