FAQs

How can I cancel my order?

If you choose to cancel an order that has not been shipped, please send us an email [email protected] or call us 0800 832 1174 to inform one of our colleagues whether you would like a refund or exchange. To handle your request quickly, please include the details of your order. If your order has been shipped, please send us an email at the address above to discuss an exchange or refund.


How do I qualify for returning an unwanted item?

You can return an item back to us within 60 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please see our Refund Policy for full details.


Where can I return a product?

Contact us to process your return and we will provide you with the correct address to send your items to.



What happens if I receive a faulty item?

If your item gets damaged in transit, please contact us immediately and we will contact the shipment courier to file a claim on your behalf. If you require more information, please drop us an email [email protected] or call us 0800 832 1174. Please save all packaging materials and damaged goods, as it will be used for filing a claim.

 

What is your shipping policy?

Learn more about our Shipping policy.

 

What is your returns and refund policy?

Learn more about our Returns and Refund policy.

 

Are There any Drone Laws For Flying?

Yes, learn more about the drone laws.